CrossTabs is a Sydney based market and social research consultancy business. We are passionate about market research, our clients and wholeheartedly believe that our purpose is to help clients make right decisions at a right price.  

At the heart of our growth has been the commitment to providing our clients with reliable and cost effective research services, with attention to quality assurance protocols at each stage of the research project. We also have network of the best researchers in the industry enabling a direct and timely response to research needs.

CrossTabs has lifted the standard on client servicing and enjoyed over 90% client retention at best practice satisfaction levels of 95%, which we feel attests to our passion for excellence, proven timely consistent deliverables and dedication to exceeding client expectations.

We specialise in all aspects of online market research, including personalised web survey design and programming including client branding, questionnaire design, sample management and data output. We manage unique and ongoing research projects for our clients and stay flexible in our services with the need of our clients. 

We are able to provide overflow survey programming when your existing resources are at capacity. Other services available include data analysis, coding, data entry and lots more.

 

CrossTabs team offers….

• Responsibility and flexibility - We dedicate a project manager for you to provide quality experience from initial meeting research to data output, you don't get passed down the line and we will assist you to deploy your research quickly, cost-effectively and painlessly from beginning to end.

• Energy and passion - we have a passion for excellence and a willingness to partner with you to tell the story that will move your business forward.

• Quantitative Focus: Our core focus is quantitative data collection where quality matters. We have an ethic of proactive customer service of the highest standard. We have experience in all types of quantitative research across industries such as Retail, Business and Finance, Telecommunications, Automotive, Health Care, Information Technology and many more.

• CrossTabs Network: Our networks in the research industry have market leading skills and experience in business management and strategic planning to complement our research abilities. Consequently, our analysis and reporting provides you with insights that assist and drive your competitive advantage. We have the ability to analyse and interpret your research findings to give you real and actionable results for your company's future direction.

Our Values:

Value 1 – Responsive and quick: We deliver on time

Value 2 – Attention to detail: We make sure attention to every detail

Value 3 – Ownership: We take complete ownership

Projects We Undertake:

• Advertising Testing and Tracking
• Brand Positioning and Development
• Customer Satisfaction
• Employee Satisfaction
• Opinion Polling
• Tracking Studies
• Omnibus surveys
• Product Testing
• Social Research
• Usage and Attitude